About Forcelink

Forcelink is a mobile workforce management platform which is implemented as a hosted solution to cater for subscribers from single operators to large businesses who wish to automate workflow processes with their mobile workforce. The product functions on any standard mobile phone that uses at least WAP to communicate with the field resources. The product is very user configurable, allowing a wide variety of businesses to customise the application to their specific needs. The product comprises of a web front-end, which is used by one or more users in the office, and mobile phone front ends for use by field staff, independent contractors, agents, and customers. The mobile product offers several technology options in parallel, giving users the ability to connect with a wide variety of handsets offering from basic SMS-based interaction to WAP and mobile JAVA application functionality. The system provides integration services to integrate to back office business applications such as Accounting systems, HR, Work Management and Customer Information systems.

Web Front-end

The Forcelink web front-end is the subscriber's back-office application to generate quotations, work requests, workorders and invoices. The front-end comprises of several modules: Customer Management, Resource Management, Materials Management and Work Management. From the front-end, users can maintain their customer and resource database, maintain stock levels and perform all field work management activities, such as issuing of workorders to the field for execution and issuing work requests or quotations for estimations/inspections. The front-end also tracks all actual information captured from the field, such as details of work performed, actual materials used, actual labour used, actual mileage travelled per shift and per workorder, and fault causes. The front-end uses Google Maps to allow the subscriber to track the position of resources, customers, workorders, work requests and quotations on a spatial platform, as well as perform functions such as work assignment, create workorders/work requests/quotations/customers, and cancel/reallocate work assignments.

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Mobile Application

The Mobile application in Forcelink is used by Field Resources in order to receive workorder information and to provide work feedback, as well as making themselves available/unavailable for duty. The Forcelink Mobile application comes in two options ?a WAP option, which consists of mobile-specific web pages that can be viewed with the WAP browser on any WAP-capable phone, and the Forcelink Java Mobile Application, which enables the phone to perform GPS Tracking (if the phone is GPS equipped), and enables work to be done off-line when the phone is not in a mobile network coverage area. This will work on any java-enabled phone (which includes most modern phones). All the user menus and actions are the same between the WAP and Java options.

WAP Mobile The WAP mobile version has the following key features: Set available/not available for duty View allocated workorder/quotation/work request list with all of the details (including customer, location, details of the work to be done) Accept/Reject work (with reject reason selection) Workorder/Quotation/Work Request Progress feedback Milestone Feedback (ETA, ETR, Completed, etc.) Workorder Technical Feedback Materials Management Request Additional Resources Routing (via instructions or on Google maps) Invoicing from the field Inspection check lists

Java Mobile The JAVA Mobile version has the following key features: All of the above functionality provided by the WAP version Resource tracking GPS (mileage calculated per workorder and per shift) Ability to work off-line when there is no network coverage Routing using phone's GPS navigation software