With minimum up front capital expenditure, the system can be deployed in a few weeks, depending on integration complexity and scope. Our clients do not have to worry about managing support and maintenance contracts, and their related additional costs, costs for hardware and other 3rd party software, such as relational databases, GIS or mapping software, etc. Furthermore, being a web based solution in a cloud model means that the system is available all of the time, and can be accessed from anywhere, using any web connecting device. This includes cell phones and tablets.

The solution is hosted in three different data centres in Cape Town, Johannesburg, and in the Republic of Ireland to ensure 99.9% availability of the system 24/7.

The Forcelink™ system consists of a web-based management console application which serves as a Service Desk, and a mobile application which can run on a wide variety of standard mobile phones and tablets. The solution comprises comprehensive asset data collection and management functionality, including sophisticated data collection templates, and makes use of the handheld’s GPS, camera, bar-code scanning and navigation functionality to ensure that users can accurately get to the site, capture information correctly with minimal freetext entry, and use photos and GPS tracks as proof of time and place.

The system provides integration services to integrate to back office business applications such as Accounting systems, HR, Work Management, Plant Maintenance, Customer Information systems, GIS, etc.

The solution has comprehensive service desk and work management functions, supported by the following modules:

CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT

The Forcelink™ Customer Relationship Management module is a complete back office and mobile CRM to manage all interactions with clients in real-time.

ASSET MANAGEMENT

ASSET MANAGEMENT

The Forcelink™ Asset Management module is a complete back office and mobile AM module to create and manage asset registers, asset tracking, asset lifecycle and financials.

MATERIALS MANAGEMENT

MATERIALS MANAGEMENT

The Forcelink™ Materials Management module is a complete back office and mobile MM module to manage stores, stock, purchase requisitions and purchase orders.

RESOURCE MANAGEMENT

RESOURCE MANAGEMENT

The Forcelink™ Resource Management module is a complete back office and mobile RM module to manage time and attendance, resource tracking and skills management.

SCHEDULING

SCHEDULING

The Forcelink™ Scheduling module allows the back office to do micro scheduling of the field resources on a Gantt chart.

MAINTENANCE MANAGEMENT

MAINTENANCE MANAGEMENT

The Forcelink™ Maintenance Management module is a complete back offi ce and mobile CMMS module to manage planned maintenance activities.

DISPATCHING

DISPATCHING

The Forcelink™ Dispatching module allows the back office to do geo-spatial dispatching of events to the mobile field resources.

WORK MANAGEMENT

WORK MANAGEMENT

The Forcelink™ Work Management module allows the back office to deal with customer calls, manage emergency work, work requests and client quotations.

MOBILE WORK MANAGEMENT

MOBILE WORK MANAGEMENT

The Forcelink™ Mobile Work Management module allows field resources to provide feedback on work, quotations and work requests, conduct field inspections/audits, and capture info such as photos, GPS coords, barcode scans.

SUB-CONTRACTOR MANAGEMENT

SUB-CONTRACTOR MANAGEMENT

Forcelink™ allows master and sub schema setups to manage subcontractors. This functionality allows for asset register collaboration, SLA management and work outsourcing

BUSINESS PROCESS FLOW MANAGEMENT

BUSINESS PROCESS FLOW MANAGEMENT

Forcelink™ allows the system administrator to configure any businesses process flow and apply complex business rules for the back office and the mobile.

ADMINISTRATION MANAGEMENT

ADMINISTRATION MANAGEMENT

The Forcelink™ Administration Management module allows the system administrator to configure appearance, reference data, business rules, global settings, and user administration.

REPORTING

REPORTING

Forcelink™ Reporting module allows users to create ad hoc reports, standard reports and dashboards.