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Questek IT Field Service

  • Passenger vehicle management solutions
  • Customers include local authorities, governments, transport networks etc.

INDUSTRY

Transport

REGION

South Africa and surrounding countries

GOALS

  • Improve Maintenance Management
  • Reduce Operating Costs
  • Improve Productivity

SPECIFIC CHALLENGE

  • Enable mobile field teams with real-time mobile operations management
  • Carry out highly reliable maintenance within tight timeframes
  • Implement system within short time scale
  • Integrate with existing systems

BENEFITS

  • Automated Processes
  • Improved Customer Asset Data
  • Off-the-shelf Low Cost Solution
  • Implemented On Time and Below Budget
  • Positive Return on Investment

With 85% market share in the South African passenger bus management industry, Questek has for past 20 years been producing solutions that withstand the demanding and challenging African transport environment. Software is delivered to conform to the
relevant Department of Transport’s unique requirements. Highly versatile electronic ticketing machines are used on buses, taxis, trains and metro systems and yield a wealth of information regarding revenue and passenger performance data.

Questek required a mobile operations management solution to automate bus systems inspection and maintenance, initially for a major fleet operator in Johannesburg, and subsequently for a similar operator in Cape Town, both as part of BRT (bus rapid transit) initiatives for the Cities. In the past, these tasks were labour intensive and carried out on an ad-hoc basis. The solution had to be capable of scheduling and viewing work graphically, provide a complete audit trail of activity including bar code scanning of equipment, and be deployed in the field on inexpensive devices. Additionally, it had to prove a Return on Investment within the project life-cycle so that it was, at minimum, cost neutral. The scope requirement has been met successfully with predefined processes using the Forcelink solution. The net result is a dramatic improvement in
efficiencies and a demonstrable impact on company costs.

FEATURES & BENEFITS

Workforce/Resource Management: Improved efficiency of field resources, 20%+ productivity improvement on jobs completed

Scan equipment:  Asset capture, time and location, for full maintenance history

Meet Regulatory Standards: Reporting to Department of Transport standards for regulatory reporting requirements

Rapid Implementation: Lower Costs, quicker installation – SaaS subscriber model meant no capital costs

Integrates with legacy and future systems: Protection of past and future IT investments, export of data
from Forcelink via standard formats

Scalability of Solution: Allow Questek to expand usage as required, no practical limit on field resource numbers

Viewing Technicians And Allocating Work Via The Real Time Map.