If you are reading this article then you are likely doing a little research about Field Service Management Software (FSMS) and whether implementing such software would warrant the investment. In this article, we will provide you with the facts that assist you in making an informed and educated decision. So, let’s jump straight in…
WHAT IS FIELD SERVICE MANAGEMENT SOFTWARE?
To define Field Service Management Software (FSMS) one needs to know the meaning of Field Service Management (FSM). Field Service Management is essentially the effective management of field operations. Allowing you to get the best performance out of your field workers and assets. This can include functions such as scheduling asset maintenance, scheduling resource work orders, dispatching, tracking and tracing, contractor management, admin, defining process flow and more. Field Service Management Software is simply a software solution that assists you and your team in making, recording, monitoring and reporting on these efficiencies.
INCREASED WORKFORCE EFFICIENCIES
Field Service Management Software enables your workforce to have all the necessary insight for a task on their mobile device and allows them to share this information with one another in real-time. Thus, strategic decisions are made in a more agile, transparent, cost-effective and structured manner. Examples include route optimisation, tools & equipment requirements, process info, maintenance history & more.
OPTIMISATION OF WORKFORCE DISPATCH
Dispatching consists of numerous benefits worth mentioning. Using Field Service Management Software your back-office is able to allocate tasks to the RIGHT resource, ensure that they are aware of the requirement, improve resource route planning, track and trace a field worker’s movements and ultimately coordinate tasks more effectively.
FIELD SERVICE MANAGEMENT SOFTWARE
EFFECTIVE FIELD ASSET MANAGEMENT
STANDARDISATION OF BUSINESS PROCESSES
INCREASED WORK ORDER COMPLETION
The maintenance and management of field assets allow both back-office staff and field workers to plan effectively for routine downtime. Using field service management software technicians can log in and review what work is required, the tools and parts necessary for the job and when it is scheduled to be done. It also allows the back-office to optimally assess, select and dispatch the correct resource for the job.
IMPROVED CUSTOMER RELATIONSHIP MANAGEMENT
Field Service Management Software has a significant influence on the relationship that you have with your customers. You are able to share real-time updates with clients avoiding unpleasant surprises, invoicing is done in an open & transparent fashion and you can extract reports detailing tasks and timelines. Not to mention you have the ability to grow and/or manage scope as you share real-time reports concerning onsite findings.
Clearly define the necessary processes that you require field workers and/or contractors to take. This helps ensure that all parties are clear on the deliverable and the required steps to meet said deliverable. Such transparency insists that all parties to take the necessary steps to complete the required work to a standard that has been agreed upon. Reducing delays and unwelcome surprises.
DECREASED ADMINISTRATION MANAGEMENT
Don’t overlook the savings achieved in administration costs, not only are you reducing admin costs in the office but also in the field. Field service managers and contractors are afforded the benefit of completing day to day administrative requirements using their mobile device. Recording written descriptions, capturing photos, drawing up digital invoices, sign off and more.
With the real-time exchange of data between field workers and the back-office, your organisation has the capability to be significantly more accurate and agile. Empowering your field technicians and back-office staff with the tools required for effective execution of a work order. Scheduling, dispatch, invoicing, administration and reporting on your mobile phone available for extraction, review and implementation instantly.
TREND ANALYSIS & OPTIMISATION
Field service software allows for the capturing and analysis of data, this can typically be done in real-time & over project lifecycles. Allowing the user to extract performance insights for various job types. These insights can be plotted into trends & in doing so allow for review & optimisation. Job type, technician, asset performance and more, all available for export & can subsequently be analysed & processes amended for improved performance.
EFFECTIVE STOCK MANAGEMENT
Field Service Management Software allows for significant savings in the management of inventory. Get accurate, real-time insights around inventory from field workers, move and track inventory, reduce stock obsolescence and improve overall customer satisfaction simply by ensuring a task has the right inventory at the correct quantity. Further to this you are able to pull trend reports and improve cost estimations and reorder stock in a timely manner.
TRACKING & MOVEMENT OF EQUIPMENT
Field Service Management Software can assist your organisation with the effective management, scheduling, dispatching, tracking and tracing of sparse equipment. Allowing your business to ensure that sort out equipment is being used optimally and that they have undergone required maintenance. All of which assists you to obtain better ROI on equipment and reduce maintenance costs.