Forcelink Solutions implemented for Digiweb

Digiweb is Ireland’s leading independent telecommunications company. Founded in 1997, head quartered in Dublin, Digiweb is a full-service national communications and managed services provider and the winner of Ireland’s Telecommunications and ICT Company of the Year. Their national independent infrastructure includes fibre, highspeed DSL, next-generation IP and the largest wireless broadband network in Ireland.

As one of the most technically sophisticated businesses in the telecommunications area in Ireland, Digiweb is always seeking improved customer service and business advantage from the latest technologies. The business recently deployed the Forcelink mobile work and asset management solution to manage equipment installation, maintenance and decommission for their wireless and satellite broadband business units. The solution had to be capable of scheduling and viewing work graphically, provide a coplete audit trail of activity and be deployed in the field on inexpensive devices. It had to integrate with a legacy system and be capable to extend to future scope in other areas of the business. Additionally, it had to prove a Return on Investment within less than one year. It also had to be implemented in two months to full user acceptance testing and go-live. The scope requirement has been met successfully with predefined processes using the Forcelink solution.

Paul Ryan from Forcelink stated “We are delighted to be associated with Digiweb, one of Ireland’s most progressive technology businesses and look forward to delivering improved performance for their business. Forcelink typically improves field work delivery by 15%+ and reduces administration costs by 25%+ and we will work closely with Digiweb to help deliver better and better metrics using our solution.”