• Terence Rei

BIGEN Africa

INDUSTRY

  1. Engineering services

REGION

  1. South Africa and, 7 regional surrounding countries

GOALS

  1. Improve Customer Service

  2. Reduce Operating Costs

  3. Improve Productivity

SPECIFIC CHALLENGE – NATIONAL ROADS SURVEY 2010

  1. Enable mobile field teams with real-time mobile operations management

  2. Build roads asset model

  3. Carry out highly reliable field surveys within tight timeframes

  4. Implement system within short time scale

  5. Integrate with existing systems

BENEFITS

  1. Automated Processes

  2. Improved Customer Asset Data

  3. Off-the-shelf Low Cost Solution

  4. Implemented On Time and Below Budget

  5. Positive Return on Investment

BIGEN Africa is a highly successful multi-disciplinary engineering consultancy group, with 450+ staff and operations in South Africa and seven surrounding countries. Customers include national and regional governments, utilities and commercial groups. The company is one of South Africa’s Top 500 Best Managed and invests in training and technology to maintain the highest levels of customer service.

BIGEN required a mobile operations management solution to automate a national roads survey project, capture asset information and location and build an asset hierarchy model, and issue work orders to third party contractors for both emergency and future planned road maintenance actions. In the past, these tasks were labour intensive and carried out on an ad-hoc basis. The solution had to be capable of scheduling and viewing work graphically, provide a complete audit trail of activity, and be deployed in the field on inexpensive devices. Additionally, it had to prove a Return on Investment within the project life-cycle so that it was, at minimum, cost neutral. The scope requirement has been met successfully with predefined processes using the Forcelink solution. The net result is a dramatic improvement in efficiencies and a demonstrable impact on company costs.

FEATURES & BENEFITS

Workforce/Resource Management: Improved efficiency of field resources, 20%+ productivity improvement on jobs completed

Build and Maintain Asset Model: Asset capture and geo-location, road asset hierarchical model development

Meet Regulatory Standards: Reporting of roads standards to National Roads Authority, compliance with regulatory reporting requirements

Rapid Implementation: Lower Costs, quicker installation – SaaS subscriber model meant no capital costs

Integrates with legacy and future systems: Protection of past and future IT investments, export of data from Forcelink via standard formats

Scalability of Solution: Allow BIGEN to expand usage as required, no practical limit on field resource numbers

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