BTO IT GRADING SYSTEM
GOALS & OBJECTIVES
The BTO has embarked on a project to develop and implement a computer-based Accommodation Facilities Grading System.
This is a centralised enterprise level system that allows controlled access for different role players, within the BTO, to perform relevant tasks in the grading process. Facilities are also given access to the system’s Self-Service Portal to submit applications for grading, submit queries, and also update their facility’s information.
The BTO’s objectives with the system are to improve customer service to accommodation facilities by bringing efficiencies into the grading process.
By introducing the new system, the BTO is doing away with:
Paper-based facility assessments
Manual calculations of assessment grading scores
Manual filing of documentation
General delays in information processing
The system has the following capabilities:
Automation of all process workflows to enable:
Scheduling the assessments of accommodation facilities by authorised assessors
Completion of assessments electronically on mobile devices
Generation of detailed assessments reports
Automatic calculation of grading assessment scores
Review by Quality Services Committee
Awarding of star rating as well as communication letters and reports to facilities.
Facility Assessments are enabled on standard mobile devices
Grading standards and criteria are digitised on mobile templates
Facility physical addresses, contact information, map location etc. are all available on the mobile devices for the field assessors
GPS coordinates are captured for facilities
Photos can be taken and uploaded against individual items on the grading criteria
Transactional information is fully auditable to micro level detail including user names, date & time stamps and GPS coordinates
The mobile devices are capable of working in an off-line mode where data connectivity is not available.
A Customer Portal made available for facilities to:
Submit applications for grading
Log queries and complaints
Update their facility’s information
Track progress of their queries & applications
Receive outbound communication from the Botswana Tourism Organisation (in addition to custom system generated emails & messages)
FEATURES & BENEFITS
Geo-based planning & reporting: Assessors and facilities can be geo-located for display on geographic maps
Geographic Maps of facilities are categorised by the awarded grade which is accessible to the public
Electronic communication with field resources to track and map completed work, as well as tracking overall progress – saving time and communication costs.
Accurate data capturing & scoring
Improve the turn-around time and accuracy of the grading process
Better customer service from BTO when dealing with queries
Reduced administration effort for generation of assessment reports and related costs through a paperless system
Regular & seamless electronic communication between facilities and BTO.
The system went live in July 2016.
If you require further information or have any queries, you can contact:
Project Champion : Joyce Morontshe +267 3913111
Project Manager : Morongwa Koontse +267 3913111
System Administrator : Christopher Maretele +267 3913111
Project Team : firstname.lastname@example.org[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vcex_image_flexslider image_ids=”773,774,775″][/vc_column][/vc_row]