• Terence Rei

Forcelink Goes Live at City Power

Acumen Software, the developer of the Forcelink mobile work and asset management solution, is pleased to announce that it has rolled out Forcelink in the Dispatch environment at City Power.

Forcelink has replaced City Power’s old OMS (Outage Management System) and will be used from logging of faults through different channels including various call centres and the web, through mobile dispatching of contractors, to fault restoration with real-time feedback to the customer.

The Acumen Software and City Power project team implemented the system in an unprecedented record time of 4 months.