Questek IT Field Service
Passenger vehicle management solutions
Customers include local authorities, governments, transport networks etc.
South Africa and surrounding countries
Improve Maintenance Management
Reduce Operating Costs
Enable mobile field teams with real-time mobile operations management
Carry out highly reliable maintenance within tight timeframes
Implement system within short time scale
Integrate with existing systems
Improved Customer Asset Data
Off-the-shelf Low Cost Solution
Implemented On Time and Below Budget
Positive Return on Investment
With 85% market share in the South African passenger bus management industry, Questek has for past 20 years been producing solutions that withstand the demanding and challenging African transport environment. Software is delivered to conform to the relevant Department of Transport’s unique requirements. Highly versatile electronic ticketing machines are used on buses, taxis, trains and metro systems and yield a wealth of information regarding revenue and passenger performance data.
Questek required a mobile operations management solution to automate bus systems inspection and maintenance, initially for a major fleet operator in Johannesburg, and subsequently for a similar operator in Cape Town, both as part of BRT (bus rapid transit) initiatives for the Cities. In the past, these tasks were labour intensive and carried out on an ad-hoc basis. The solution had to be capable of scheduling and viewing work graphically, provide a complete audit trail of activity including bar code scanning of equipment, and be deployed in the field on inexpensive devices. Additionally, it had to prove a Return on Investment within the project life-cycle so that it was, at minimum, cost neutral. The scope requirement has been met successfully with predefined processes using the Forcelink solution. The net result is a dramatic improvement in efficiencies and a demonstrable impact on company costs.
FEATURES & BENEFITS
Workforce/Resource Management: Improved efficiency of field resources, 20%+ productivity improvement on jobs completed
Scan equipment: Asset capture, time and location, for full maintenance history
Meet Regulatory Standards: Reporting to Department of Transport standards for regulatory reporting requirements
Rapid Implementation: Lower Costs, quicker installation – SaaS subscriber model meant no capital costs
Integrates with legacy and future systems: Protection of past and future IT investments, export of data from Forcelink via standard formats
Scalability of Solution: Allow Questek to expand usage as required, no practical limit on field resource numbers[/vc_column_text][vc_empty_space][vcex_image_flexslider control_nav=”false” control_thumbs=”false” img_size=”full” caption=”true” caption_type=”title” caption_position=”bottomLeft” caption_width=”450″ thumbnail_link=”lightbox” lightbox_skin=”smooth” lightbox_title=”title” image_ids=”693,694″][/vc_column][/vc_row]