Poor tracking of service requests, asset conditions, and contractor performance results in citizen dissatisfaction and operational inefficiencies.

Forcelink supports councils with a centralised system for work orders, citizen service requests, asset tracking, and contractor coordination. With mobile tools and GIS visibility, councils can improve service delivery and transparency.

Additionally Acumen Software’s My Smart City citizen platform allows councils to keep in direct connection with their cities, monitor citizen reports, relay transparent data and improve service delivery. Utilising the Forcelink back-office My Smart City and Forcelink form a powerful council management solution.