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Frequently Asked Questions

  • Forcelink follows a structured Rapid System Development (RSD) methodology to support accelerated implementation. Timelines depend on the client’s requirements, but deployment typically includes an initial requirements phase of 1–4 weeks, system configuration of 1–4 weeks, and training of 1–2 weeks. After implementation, clients receive ongoing lifetime support to help ensure effective use of the platform.

  • Yes — Forcelink is designed to support field teams working in environments where connectivity may be limited or unreliable. Field resources can continue capturing information, updating work orders, and completing assigned tasks while working on site, helping teams remain productive even in remote areas. Once connectivity is available, data can be synchronised back to the system, ensuring that office teams retain accurate visibility over field progress without relying on constant network access.

  • Yes - Forcelink is designed to support integration with other back-office applications. The platform includes standard APIs for integration with most external systems. Forcelink also provides standard interfaces to frequently used external systems, including a certified SAP interface, as well as standard implementations for ESRI ArcGIS and ServiceNow integrations. These integrations help improve data flow, reduce duplication, and support smoother operations across the business.

  • Forcelink is highly configurable and can be adapted to support business-specific operational requirements. Its built-in rules and functionality allow users to enable or disable specific rules and adjust parameters according to their needs. Rather than developing separate versions for each industry or business, Forcelink is built to remain flexible across a wide range of operational environments. Where a business has a specific requirement, this can be assessed to determine the best way to support it within the platform.

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Our specialised Forcelink customer support team are here to assist you with any difficulty that you are experiencing.

Contact Us

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Contact a Forcelink representative to learn more about our customizable software, built to simplify your operations and focus on your business.

Organisation Size

CEO

+27 (0)83 509 6847

Stellenbosch, South Africa

COO

+27 (0)83 656 9417

Sandton, South Africa

CTO

+27 (0)73 714 0817

Stellenbosch, South Africa

Director Acumen Software UK LTD

+44 (0)1174 090 004

London, United Kingdom

Product Owner

+27 (0)79 981 2285

Stellenbosch, South Africa

Business Development Manager

+27 (0)78 860 4484

Stellenbosch, South Africa

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