Servest
Facilities Management
How Servest Manages Maintenance at 1 Military Hospital
Servest Integrated Solutions, a division of Servest (Pty) Ltd, provides integrated facilities management services across multiple sectors in South Africa. Servest delivers comprehensive on-site operational support, including asset maintenance, facilities management, and specialist services for large and complex environments.
Within high-security and operationally critical environments such as 1 Military Hospital, Servest is responsible for maintaining facilities and equipment in line with stringent service requirements. This involves coordinating multiple maintenance teams, service providers, assets, and operational processes across the hospital environment.
Challenge
Managing facilities and maintenance activities within a large, operationally critical healthcare environment requires accurate asset information, structured work management, and visibility across internal teams and external service providers.
Servest required a centralised Computer-Aided Facilities Management (CAFM) system capable of bringing maintenance, asset management, inspections, supplier coordination, and operational reporting into a connected digital environment.
The solution also needed to support effective planning, scheduling, and monitoring across a substantial asset base while providing teams with consistent processes for managing both planned and reactive maintenance activities.
Objectives
Servest set out to implement a CAFM solution that would digitise facilities management processes and support coordination across the hospital environment.
The primary objectives included enabling structured workflow management for the generation, planning, scheduling, and allocation of maintenance tasks, while modelling the hospital’s facilities and equipment within a structured asset hierarchy to support accurate asset identification and location tracking.
Servest also wanted to digitise maintenance forms and inspection checklists, support the execution of planned, reactive, and preventative maintenance through mobile field operations, and connect supplier coordination with quotation and purchase order processes. Dashboards and reporting capabilities were also required to provide management with greater visibility of maintenance activities, workloads, asset information, and service performance.
Solution
Forcelink was implemented as the central operational platform supporting Servest’s facilities management services at 1 Military Hospital. The system was configured to support the lifecycle of maintenance operations, from task generation and scheduling through to execution and reporting. Maintenance activities are managed through structured workflows, enabling Servest teams to plan, schedule, allocate, and monitor work against operational requirements and service commitments.
A comprehensive asset hierarchy was created within Forcelink to model the hospital’s facilities and equipment. This allows individual assets to be identified by location and provides maintenance teams with access to asset history, inspection information, and records of maintenance activity.
Maintenance teams use Forcelink Mobile to execute work in the field. Technicians can receive job assignments, complete inspection checklists, capture maintenance information, and update work progress directly from the operational environment.
Digital forms and structured data capture provide consistent records of maintenance activity while making information available to relevant field and management teams. The system also supports supplier coordination through integrated quotation and purchase order processes, helping Servest manage external service providers and suppliers involved in maintenance activities.
Operational dashboards and reporting provide management with real-time visibility of maintenance activity, asset information, workloads, and service delivery metrics. Supervisors and operations managers can use this information to monitor work progress and maintain oversight across the hospital environment.
Benefits
Forcelink provides Servest with a centralised digital environment for managing facilities and maintenance operations at 1 Military Hospital. Structured workflows support the planning, allocation, execution, and monitoring of preventative and reactive maintenance, while a structured asset hierarchy links equipment, locations, maintenance histories, inspections, and work activities. Digital forms, inspection checklists, and maintenance records reduce reliance on paper-based processes while creating consistent, auditable operational records.
Through Forcelink Mobile, technicians can receive assignments, capture job information, complete documentation, and update progress directly from the field, connecting operational teams with supervisors and management. Dashboards and reporting provide real-time visibility of maintenance activities and performance, supporting day-to-day monitoring and decision-making. Together, these capabilities help Servest coordinate the people, assets, suppliers, and maintenance activities required to deliver facilities management within a complex healthcare environment.
Centralized Management
1.
Manage preventative and reactive maintenance through one structured digital environment.
Complete Asset Visibility
2.
Track facilities, equipment, maintenance histories, inspections, and work activities at asset level.
Efficient Field Operations
3.
Enable technicians to receive jobs, capture information, complete checklists, and update progress directly from the field.
Real-Time Operational Insight
4.
Dashboards and digital records provide visibility into maintenance activities, performance, and operational activity.
