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Customer Success Stories

Vodacom Reduces MTTR and Connects Service Delivery Across Vendor Operations

Telecoms

Forcelink helps Vodacom schedule and manage vendor field operations, track work progress and resources, and connect service delivery with its wider operational systems.

How Servest Manages Maintenance at 1 Military Hospital

Facilities Management

Forcelink helps Servest manage maintenance, assets, inspections and field teams within a centralised CAFM environment at 1 Military Hospital.

Botswana Tourism Organisation Takes Accommodation Grading Digital

Tourism

How Forcelink digitizes Botswana Tourism Organization’s complex assessment lifecycle, automates weighted grading calculations, and supports assessors with mobile and offline access across the country.

Bidvest Facilities Management Connects Field Verification with Asset Data

Facilities Management

How Forcelink supports Bidvest Facilities Management with large-scale asset verification, helping teams validate asset information, coordinate field resources and monitor progress across client property portfolios.

Sappi Khulisa: Digitising Forestry Field Operations Through a Self-Service Application

Forestry

How Sappi Khulisa uses Forcelink to digitise forestry workflows, connect field and back-office operations, and support growers through a self-service application.

Bidvest Prestige Builds Greater Visibility into Cleaning Operations

Facilities Management

How Bidvest Prestige uses Forcelink to support time and attendance, digital cleaning workflows, compliance reporting, and workforce visibility across complex service environments.

City Power Coordinates Outage Response Across Johannesburg’s Electricity Network

Power Utilities

How Forcelink and Powerlink help City Power manage customer calls, dispatch field teams, plan network switching and keep residents informed during planned and unplanned outages.

Centralised Student Accommodation Management at Bedworth Lake

Facilities Management

Forcelink provided Bedworth Lake with a centralised digital environment for student enrolment, room allocation and maintenance management, including student fault logging, mobile job updates and room-level maintenance histories.

Mobile Work Management Supports Johannesburg Water’s Maintenance Operations

Water Utilities

Forcelink brings fault reporting, work allocation, mobile field operations, materials management and customer updates to Johannesburg Water, supporting maintenance and outage response operations.

Technology-Enabled Fire Response with Fidelity SecureFire

Private Fire Response

How Forcelink supports Fidelity SecureFire’s private firefighting model by bringing emergency dispatch, incident reporting, CRM, compliance management and fire vehicle visibility into a connected operational environment.

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