Forcelink News And Research 

AI can strengthen Field Service Management, but only when supported by clean data, connected workflows, and real-time field visibility. This article explores how mobile-first systems help AI deliver measurable operational value.

Industrial Internet of Things (IIoT) refers to the application of IoT technologies within industrial environments

AI is transforming cybersecurity by improving threat detection, automating defences, and enabling faster responses. This article explores its benefits, risks, ethical concerns, and the continued need for human oversight.

Augmented Reality (AR) in Work Management and Mobile Field Services is revolutionising how complex assets are maintained, repaired, and managed remotely. It is increasingly becoming one of the most adopted tools across field services. This technology enhances the efficiency, safety, and accuracy of field service operations.

This article discusses What to expect in Work Management and Field Service Management by 2045

Artificial Intelligence (AI) is a broad field of computer science that aims to create machines or systems that can perform tasks that typically require human intelligence. Early Concepts and Foundations (1940s - 1950s) The idea of “thinking machines” had been a subject of speculation accelerated by the technological developments during WWII. At the beginning of 1950s, the theoretical underpinnings of AI began to form. Pioneers like John Von Neumann and Alan Turing transformed

This post explains ERP Solutions Through the Ages, from early foundations to the 2020s

AI is having a profound impact on society and the economy. It is reshaping our methods of work, communication, and interaction with technology. The landscape of field operations is becoming increasingly competitive, and the strive to optimise operations is pushing SaaS providers to stay at the forefront of AI integration, as they anticipate increased market demand for quicker, more optimised, and accessible work management solutions for various industries. Traditional servi

Recent strides in the automation of many business processes and operations have been achieved through the implementation of software robotics, or Robotic Process Automation (RPA). RPA is robotics software (often referred to as “bots”) concerned with automating routine, rule-based tasks that do not require understanding or interpretation of data. A bot follows scripts or workflows to perform tasks that would otherwise be performed manually by a human, whereas AI involves learn

Work Management in the context of organisations with geographically dispersed resources, assets, and customers (Field Services) - such as power utilities, water utilities, transport, road works, and delivery services, as well as individual service providers like plumbers and electricians - entails a set of practices and technologies designed to optimise the coordination, execution, and monitoring of tasks across various locations. For these entities, Work Management is critic